PRIVACY POLICY

Overview

This Privacy Policy describes how charliecrown.com (“the Site”) collects, uses, and shares information about you when you visit the Site or make a purchase. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, such as your name and email address when you make a purchase or sign up for our newsletter. We also collect certain information automatically when you visit the Site, including your IP address, browser type, and pages visited.

When you make a purchase, payment information is processed by Stripe and is not stored on our servers. Please review Stripe's Privacy Policy for details on how they handle your payment data.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (including sending digital product download links)
• Send you transactional emails related to your purchases
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve and optimize the Site
• Comply with legal obligations

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on the Site. Analytics and advertising tools (Google Analytics, Meta Pixel) are only activated after you provide cookie consent via our cookie banner. You can withdraw consent at any time by clearing your browser's local storage.

Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Resend — transactional email delivery
• Kit (formerly ConvertKit) — email newsletter
• Shopify — merch store checkout
• Cloudflare — infrastructure and R2 file storage
• Google Analytics — site analytics (consent-gated)
• Meta (Facebook) — advertising pixel (consent-gated)

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Purchase records are retained for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To make a request, contact us at info@charliecrown.com.

Contact

Questions about this policy? Email info@charliecrown.com.