REFUND POLICY

Digital Products — All Sales Final

Due to the irrevocable, non-tangible nature of digital goods, all sales are final. Once payment is processed and access has been delivered, we do not offer refunds, returns, or exchanges under any circumstances.

This applies to every digital item in the catalog: master chains, presets, sample packs, MIDI packs, Notion templates, courses, ebooks, and any other downloadable content.

The reason: once you have received the access link, the files are yours — we have no way to recover or revoke them. This is the same policy operated by every reputable digital catalog in the music space.

By completing your purchase you acknowledge that you have read, understood, and agreed to this no-refund policy.

Limited Exceptions

We will issue a replacement OR a full refund (our choice, decided case-by-case) only in the following situations:

• The file is proven to be corrupted or technically defective and cannot be opened in the documented compatible software
• You received the wrong product due to a system error on our end
• You were double-charged for the same purchase due to a payment processing error

To request resolution under an exception above, email info@charliecrown.com with your order ID and a description of the issue within 7 days of purchase. We respond within 2 business days.

Not a Defect

The following do not qualify as defects or grounds for a refund:

• Personal preference (“the chain isn't my style”, “I expected something different”)
• Lack of compatible software (please review the compatibility section on every product page before purchase)
• User error during installation or use
• Change of mind after purchase
• Inability to achieve a specific sonic result — these are tools, not magic buttons, and outcomes depend on your mix and your taste

If you are unsure whether a product is right for you before purchasing, email us first — we will answer your questions honestly so you can make an informed decision.

Mix & Mastering Services

Services come with unlimited revisions until you are satisfied with the result. We will not stop revising — that is the deal. We do not, however, offer refunds once work has been started, because our time is the deliverable.

If after the third complete revision round the result is still not landing for you, contact us directly. We will discuss the situation in good faith and find a fair resolution.

Consulting Sessions

Consulting sessions are non-refundable once the session has taken place. Bookings can be rescheduled or cancelled via Cal.com up to 24 hours before the scheduled start time at no charge. Sessions cancelled inside the 24-hour window or no-shows are forfeited and non-refundable.

Physical Merchandise

Merch items are printed on demand. We accept exchange requests for items that arrive damaged or with a manufacturing defect. Contact us within 14 days of delivery with a photo of the issue and your order number.

We do not accept returns or exchanges for sizing issues on print-on-demand items. Please review the size guide carefully before ordering.

Chargebacks

We take chargebacks seriously. Disputing a legitimate purchase with your card issuer instead of contacting us directly will result in immediate revocation of access to all purchased materials, removal from all communication channels, and a permanent ban from future purchases. We dispute fraudulent chargebacks aggressively and document them with our processor.

If you have a real concern about a purchase, please email us first. We are reachable, we respond, and we solve real problems.

Expired Download or Access Links

If a link expires before you were able to access your purchase, email info@charliecrown.com with your order confirmation and we will reissue at no charge.

Contact

For all order-related issues, email info@charliecrown.com. Include your order confirmation number and a description of the issue. We respond within 2 business days.